With more business customers wanting to increase bandwidth, make sure reliable last-mile connectivity, and speed up service upgrades, the ISP upgrade management cycle has become more important. Large ISPs today need to be able to handle the difficult job of managing enterprise connectivity upgrades quickly and effectively.

CRM at Greenlantern helps telecom companies make enterprise bandwidth upgrades easier by setting up structured request processes, approvals, monitoring, and improvements.

Customers today want:

• More Bandwidth Capacity
• Service scalability without problems
• More redundancy and uptime
• Faster times for upgrading

But improving the infrastructure for enterprise connectivity is no longer just about adding to it. It means smartly coordinating customer demand, feasibility, and/or partner ecosystems.

We help telecom and ISP companies modernize their enterprise upgrade workflows with CRM at Greenlantern. This speeds up delivery, improves partner collaboration, and makes customers happier.

Why ISPs Find It Hard to Upgrade Enterprise Bandwidth

Upgrading enterprise connectivity involves many people and operational dependencies.

Step 1: Customers have high expectations

• Some of the applications that run in an enterprise are:
• Workloads in the cloud
• Video Calls
• Connecting data centers
• Systems for handling money transactions

Even a little bit of downtime can cause a lot of problems for a business. Upgrades need to happen without any problems, and everyone needs to follow all SLA2 rules.

Step 2: Limitations of Network Infrastructure

Across the following, an upgrade request must be checked:

• Current PoPs and end points
• Available space at BTS or at the aggregation layers
• The ability of equipment to grow
• Fiber readiness at the customer’s site

Step 3: Work together easily with your telco partners

Off-net or hybrid last-mile providers serve a lot of business sites. Telco partners need to make sure:

CRM360 is useful for ISPs in the following ways:

• Availability of extra circuits
• Following the rules for regulation
• Timely delivery and record-keeping
• This cuts down on delays and misunderstandings between ecosystems.

Step 4: Make sure your timelines and service orders are clear.

Clear scheduling is important for a successful upgrade.

ISPs should say:

• Date the request was made
• Deadline for Completion
• Milestones for partner delivery

Special requirements for implementation (tower height, adding fibers, upgrading interfaces). Business-class users trust you more when you give them clear time lines.

Step 5: Set up automatic approvals and upgrade alerts

Enterprise upgrades need approval from a number of people inside the company:

• Planning a network
• Commercial sign-off
• Technical provisioning
• Documentation from the vendor

Greenlantern’s CRM360 also automates sending notifications to partners and routing approvals.

Step 6: Keep an eye on the process from request to sign-off

But ISPs have to keep track of all the steps in upgrades:

• Assessment of Feasibility
• Working together with partners
• Deployment in the field
• Testing for Customer Acceptance
• Last approval

Also, CRM360 keeps an eye on the whole upgrade process from start to finish, making sure that everything is done as it should be.

Step 7: Use Upgrade Data Insights to Keep Getting Better

Every new edition is important in its own way.

The ISPs can use the patterns to:

• Guessing what businesses will need in the future
• Make network corridors with high growth even stronger
• Find problems that keep coming up with deployment
• Make your partner’s work better

Greenlantern helps ISPs move from reactive upgrades to proactive strategies. Business Results: Upgrades happen faster, and customers stay loyal.

ISPs see the following benefits from using a standard upgrade management cycle:

• Fast delivery of enterprise bandwidth
• Fewer delays caused by partners
• Better compliance with SLAs
• More happy customers
• Better planning for infrastructure
• Operational Excellence at a Large Scale

Telecom companies that want to grow have found that managing enterprise upgrades is a key way to set themselves apart from the competition.

Using Greenlantern to modernize ISP Enterprise Upgrade Management

Bandwidth is often what gets better in network connectivity, but the type of upgrade that starts a time when businesses do well is what really matters.

👉 Sign up for a free demo today to see how Greenlantern’s CRM can help telecom and ISP teams qualify, prioritize, and carry out enterprise upgrades more quickly and intelligently.

📧 sales@greenlanternit.com
+91 91004 99947