Our Products
CRM360
A Comprehensive CRM tailored for Telecom Operations
Customer Profile Management:
- Maintain detailed customer profiles with contact information, communication preferences, billing history, and service subscriptions.
- Keep track of customer interactions and communication history.
Billing and Subscription Management:
- Track billing cycles, invoices, and payment history.
- Manage service subscriptions, upgrades, and downgrades.
Service Ticketing and Issue Resolution:
- Create and manage service tickets for customer issues, inquiries, and technical support.
- Assign tickets to appropriate agents or technicians.
- Monitor ticket progress and resolution times.
Lead Management
- Feasibility Management
- Project Management
- NOC Management
Ticketing & Helpdesk
- Incident Management
- SLA Management
- Communication Management
User Management
- Parent & Child Management
- Live Management
Billing & Invoicing
- Prepaid & Post Paid Billing
- Parent & Child Management
- Branchwise Billing
Field Management System
- Live Tracking
- Distance Capturing
- Ticket Integration & Status Tracking
Task Management
- Task Organization & Prioritization
- Time Management & Scheduling
- Collaboration & Communication
Inventory Management
- Multilocation Travelling
- Supply Management
- Asset Lifecycle Management
POP Management
- Capacity Planning
- Redundancy & Failure Planning
- Traffic Monitoring
IP Management
- IP address & Inventory
- IP allocation & assignment
- IP Planning
Sales Lead and Opportunity Management:
- Capture and manage sales leads and opportunities.
- Track the sales pipeline from lead generation to conversion.
- Automate lead assignment based on criteria such as location or product interest.
Multi-Channel Communication:
- Integrate various communication channels, including phone, email, chat, social media, and SMS.
- Enable agents to communicate with customers via their preferred channels.
Inventory and Asset Management:
- Keep track of telecom equipment, devices, and network assets.
- Monitor inventory levels and automate restocking processes.
Contract and Agreement Management:
- Manage customer contracts, service level agreements (SLAs), and terms.
- Automate contract renewals and alerts for upcoming expirations.
Usage Analytics and Reporting:
- Provide real-time usage analytics for data, voice, and text services.
- Generate reports on customer behaviour, network performance, and revenue trends.
Self-Service Portals:
- Offer customer self-service portals for account management, bill payment, and service customization.
- Provide troubleshooting guides and FAQs for common issues.
Integration with Network Infrastructure:
- Integrate with telecom network elements for real-time monitoring and fault detection.
- Enable network status updates to assist in proactive issue resolution.
Compliance and Regulatory Support:
- Ensure compliance with telecom industry regulations and data privacy laws.
- Generate reports and audit trails to demonstrate compliance.
Churn Prediction and Customer Retention:
- Utilize predictive analytics to identify at-risk customers.
- Implement retention strategies and loyalty programs.
Marketing Campaign Management:
- Create and execute targeted marketing campaigns based on customer segments and preferences.
- Track campaign effectiveness and customer responses.
Geographic Information System (GIS) Integration:
- Integrate GIS data to facilitate location-based services and network planning.
- Optimize network coverage and infrastructure deployment.
Mobile App Integration:
- Offer a mobile CRM app for field agents and technicians to access customer information and service data on the go.
- Enable mobile customer interactions and support.
Multi-Tiered Access and Security:
- Implement role-based access control to safeguard sensitive customer data.
- Ensure data encryption and secure authentication.
Scalability and Performance:
- Handle a large volume of customer data and interactions.
- Support high availability and reliability to minimize downtime.
Customer Feedback and Survey Tools:
- Collect customer feedback and satisfaction ratings.
- Use surveys to gather insights for service improvement.
AI and Predictive Analytics:
- Employ AI-driven insights for demand forecasting, network optimization, and customer personalization.
- Use chatbots and virtual assistants for customer support.
Comprehensive Training and Support:
Provide training resources and support for CRM users, including agents, sales teams, and administrators.
