In a hyper-competitive telecom/ISP environment, achieving operational excellence requires more than just piecemeal software solutions. You need a unified platform that is built from the ground up to support complex field operations, real-time inventory, compliance, customer support, and revenue assurance.

CRM360, a flagship platform from GreenLantern IT Solutions, is engineered specifically for Class A and Class B operators, MSOs, LCOs, and TSPs. With deep integration across modules and regulatory alignment, CRM360 brings unmatched operational control, efficiency, and transparency. It is also an ideal feasibility management software for ISPs.

Let’s explore how.

1. Lead Management & Feasibility Tracking

CRM360 optimizes the SPANCO (Suspect, Prospect, Approach, Negotiate, Close, Order) lifecycle with custom workflows, feasibility tools, and ROI calculators tailored for telecom/ISP operations.

✅ GIS-based Desktop Feasibility
✅ Field Feasibility for RF, Fiber & 3rd-Party Networks
✅ Auto-Generated BOM (Bill of Materials)
✅ ROI Calculators for Financial Viability
✅ Document Management Aligned to TRAI Guidelines
✅ Custom Approval Workflows

2. Billing & Collections Management

Telecom billing isn’t just about invoices—it’s about managing prepaid/postpaid lifecycles, GST compliance, SLA-linked payments, and real-time collections. CRM360 handles all of it.

✅ GST-Compliant Invoicing (Intra & Inter-State)
✅ Parent-Child Billing Hierarchies
✅ SLA-Based Billing Models
✅ Advanced Credit/Debit Note Handling
✅ Customer Self-Care Portal with Mobile App
✅ Integration with Payment Gateways

3. Warehouse & Inventory Management

No more stockouts, inefficiencies, or manual logs. CRM360 brings centralized control and automation to every layer of your inventory.

✅ Multi-Warehouse Tracking
✅ Purchase Order Lifecycle & Material Tracking
✅ Vendor Access & Collaboration
✅ GST-Compliant Inventory Audits
✅ Threshold Alerts & Reorder Automation
✅ Real-Time Material Status Integrated with Projects

4. Complaint Management & Helpdesk

Respond faster and resolve smarter. CRM360’s ticketing module integrates field ops, warehouse, and SLA monitoring to reduce downtime and boost customer satisfaction.

✅ Omni-Channel Ticketing (Email, Web, App, Call)
✅ Automated Root Cause Analysis (RCA)
✅ SLA Timers & Escalation Workflows
✅ Predictive Reporting with 50+ KPIs
✅ Subticketing for Multi-Skill Assignments
✅ Integration with Field Force & Inventory

5. Field Force Management

Boost efficiency and transparency across your mobile teams with CRM360’s intelligent workforce tracking and dispatch.

✅ Real-Time Location via Google Maps
✅ Geo-Fenced Attendance with Face Recognition
✅ Shift and Leave Management
✅ Inventory Check-In/Check-Out from Field
✅ Integrated Ticket Closure from App
✅ Multi-Level Status Updates

6. Task & Project Management

From router rollouts to fiber installation, CRM360 tracks it all—from Level 1 planning to Level 3 signoffs.

✅ Level 1 (Planning), Level 2 (Execution), Level 3 (Signoff)
✅ SLA-Linked Task Templates
✅ Progress Dashboards for Team & Management
✅ Resource Mapping and Scheduling
✅ Notifications for Delays or Bottlenecks
✅ Integration with Billing Milestones

7. Asset Management

Telecom operations depend on large and diverse assets. CRM360 gives you full control over lifecycle, warranties, and location mapping.

✅ POP & CPE Asset Tracking
✅ Warranty Management & AMC Alerts
✅ Deployed vs Spare Asset Reports
✅ Integration with Complaints & Tickets
✅ QR/Barcode Support
✅ Asset Reconciliation Logs

8. IP, POP & Switch Management

CRM360 replaces spreadsheets with a robust network inventory and allocation system.

✅ IPv4/IPv6 Address Pool Management
✅ Conflict-Free IP Allocation
✅ POP Hierarchy Mapping
✅ Switch Registration & Health Logs
✅ Change History & Audit Trails
✅ Centralized Planning Repository

Why CRM360?

CRM360 isn’t just modular—it’s unified. It’s built by telecom veterans, for telecom and ISP operators. Whether you run fiber-to-the-home, fixed wireless, or a hybrid operation, CRM360 gives you a strategic edge.

✅ Unified Platform for Sales, Ops, & Support
✅ Built-In Regulatory Compliance (TRAI, GST, NOC Integration)
✅ Scales from Local to Pan-India Providers
✅ Real-Time Visibility for CXOs
✅ Secure, Auditable, and Customizable

Ready to transform your telecom/ISP operations?
Book a demo today and let CRM360, a leading ISP Business Automation Tool, show you how simplicity, visibility, and scalability come together in one powerful platform.

📧 sales@greenlanternit.com | ☎️ +91 91004 99947
👉 Schedule a demo today and ask about our limited-time offers.