In the highly competitive telecom and ISP market, a reliable Field Force Management Software is essential to deliver outstanding customer experiences with faultless network uptime. However, coordinating a mobile workforce of engineers, installers, and technicians across several geographies creates obstacles that can dissolve efficiency and customer confidence in no time

At Greenlantern, we understand these realities. That’s why we developed Track ON a powerful Field Force Management solution designed to transform operational bottlenecks into strategic advantages.

The Challenge: Why Legacy Methods Fail in Field Force Management Software

Legacy methods like manual tracking, fragmented tools, and siloed data often result in:

• Inefficient Task Allocation – Coordinating multi-skilled jobs (splicer, rigger, driver) without a central system leads to delays.
• Poor Visibility – Lack of real-time location and task updates slows decision-making.
• Inventory Gaps – Without live warehouse integration, engineers may arrive unprepared.
• Weak Accountability – Manual attendance tracking fosters errors and fraud.

These inefficiencies highlight the urgent need for a modern Field Force Management Software.

The Solution: Track ON – Built for Peak Field Performance

Track ON is more than a field force tool. It’s a comprehensive, end-to-end management platform engineered to boost productivity, enforce accountability, and provide real-time operational intelligence.

Key Capabilities:

• Precision GPS & Route Optimization
  Real-time location tracking with Google Maps integration improves dispatching and cuts travel time.
• Smart Task Allocation
  Intelligent algorithms match technician skills with job demands, reducing delays and maximizing first-time fix rates.
• Seamless Ticketing & Helpdesk Integration
  Sub-tickets for multi-skill jobs keep everyone aligned and speed up resolution.
• Inventory Synchronization
  Real-time warehouse and vehicle stock tracking ensures parts are always available.
• Advanced Attendance Management
  AI-powered facial recognition and geo-fencing eliminate fraud, while multi-shift management maintains control.
• Expense & Leave Management
  Streamlined workflows for approvals, reimbursements, and leave balance tracking improve transparency.

Mobile-First Advantage of Track ON Field Force Management Software

With the Track ON mobile app, field teams stay empowered wherever they are:

• Attendance via geo-fencing and facial authentication.
• Travel & Distance Tracking for accurate mileage reporting.
• Indent Raising to request spare parts on the go, linked to warehouse systems.
• Expense Capture with OCR and instant policy validation.

This ensures your field force is not only visible, but also productive, compliant, and well-equipped.

The Impact: Tangible ROI

With Track ON, ISPs and telecom operators can expect:

• 32% reduction in inventory carrying costs.
• 84% fewer stockouts, eliminating costly job delays.
• 48% increase in service capacity without additional headcount.
• 25% improvement in field operational efficiency.

Conclusion

Track ON is not software it’s a strategic enabler that ties people, process, and resources into one single workflow. From attendance to inventory, from ticketing to analytics, it provides unparalleled transparency, control, and scalability.

Ready to transform your telecom or ISP operations? Book a demo of Track ON today and empower your field force with real-time efficiency.