In the fast-paced world of telecom and ISP operations, effective billing and revenue management can be the difference between a thriving business and operational chaos. Generic billing systems often fall short, failing to address the unique requirements of telecom businesses—like subscriber hierarchies, SLA-based invoicing, circuit tracking, and complex tax compliance.

CRM 360’s Billing & Collections Module is purpose-built to solve these challenges. Designed specifically for ISPs, MSOs, and network providers, it delivers a telecom-grade billing engine with advanced capabilities that go far beyond generic platforms like Zoho Billing.

Why Generic Billing Falls Short for Telecom Operators

Most billing platforms on the market were built for standard SaaS or product-based businesses. Telecom/ISP operations involve far more complexity: from prepaid/postpaid plans and B2B contract billing to GST compliance, circuit-level tracking, and multi-layered hierarchies (resellers, corporate clients, sub-accounts).

CRM 360 solves these with a robust, feature-rich billing engine built ground-up for telecom.

Key Features of CRM360 Billing & Collections Module

💡 Telecom-Specific Billing Engine

• Supports both B2C and B2B customer types
• Handles multi-location contracts and subscriber hierarchies
• Enables SLA-based billing with automated charge computation

🧾 GST-Compliant Invoicing

• Generates tax-ready invoices with accurate GST rates
• Fully supports intra-state and inter-state taxation
• Region-based auto-calculation for seamless compliance

🧬 Parent-Child Billing Structure

• Supports corporate accounts, resellers, and channel partners
• Consolidated or split billing for sub-accounts
• Ideal for complex multi-tiered client structures

🔁 Advanced Credit Notes

• Issue refunds, SLA-based credits, and promotional discounts
• Maintain accurate ledgers and audit trails for transparency

📲 Customer-Facing Mobile App

• Branded app for your end-users
• Enables customers to:
  • View/download invoices
  • Track data/usage
  • Make payments
  • Raise support tickets

🌐 Customer Self-Care Portal

• Allows customers to:
  • Manage billing preferences
  • View due amounts and transaction history
  • Download tax invoices
  • Enable auto-payments

🔁 Support for Prepaid and Postpaid Billing

• Handle both prepaid and postpaid plans seamlessly
• Ideal for residential and enterprise plans

Robust User & Access Controls

👤 Customer & Circuit Management

• Capture and manage customer accounts
• Associate circuits and services per customer
• View complete account hierarchies and historical billing

🧑‍💼 Employee Management

• Add logins for billing, finance, and support teams
• Set permissions based on job roles

🔐 Role-Based Access Control

• Define who can create, view, edit, or delete records
• Limit access to billing features based on responsibility

📋 Activity Logs

• Every user action is logged (who, what, when, why)
• Ensure audit-readiness and complete team accountability

Real-Time Collections Tracking

📊 Collections Dashboard

• Live status of dues, overdue accounts, and payment trends
• Trigger auto-reminders for pending invoices

🔍 Predictive Analysis

• Forecast revenue and collection patterns
• Make informed decisions with real-time insights

Integration and Migration

💸 Payment Gateway Integration

• Works with popular gateways to enable secure, instant payments
• Supports multiple payment methods and automated reconciliation

📤 Easy Migration + White-Glove Onboarding

• Seamless data migration from systems like Zoho Billing
• Special onboarding assistance and limited-time offers available

Why CRM360 > Zoho Billing

Feature	Zoho Billing	CRM 360
Telecom-Specific Engine	❌	✅
Parent-Child Billing	❌	✅
Circuit-Level Management	❌	✅
GST Compliance	⚠️ Generic	✅ Built-In
SLA-Based Billing	❌	✅
Credit Notes	Basic	Advanced
Customer Mobile App	❌	✅
Self-Care Portal	❌	✅
Role-Based Permissions	❌	✅
Full Audit Logs	❌	✅
Migration Support	❌	✅

Let’s Talk Telecom Billing That Work

Whether you are a regional ISP or a national telecom provider, CRM360’s billing module is built to grow with you. Reduce revenue leakage, stay compliant, and offer a modern billing experience your customers will love.

📧 sales@greenlanternit.com | ☎️ +91 91004 99947
👉 Schedule a demo today and ask about our limited-time offers.