Effective Date: 4-Dec-25
1. Agreement to Terms
By accessing or using the Greenlantern IT Solutions Pvt. Ltd. website (greenlanternit.com), or by subscribing to and using our Software-as-a-Service (SaaS) applications, including but not limited to CRM360 (collectively, the “Service”), hosted at subdomains such as crm.greenlanternit.com, you agree to be bound by these Terms and Conditions (“Terms”). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
2. Service Description and Scope
The Service provides proprietary B2B software solutions, primarily in CRM, ERP, and Infrastructure Management, designed to manage customer relationships, inventory, field force operations, and network assets (e.g., POP Capacity, IP Blocks).
- Website: Access to general information, marketing materials, and contact forms.
- SaaS Application: Access to the features outlined in your specific Service Agreement (e.g., Lead Management, Incident Management, PO Approvals, etc.).
3. Subscription, Billing, and Payments
3.1 Subscription
Access to the SaaS Application is granted on a subscription basis for the period specified in your written Service Agreement (the “Subscription Term”).
3.2 Billing and Fees
The Customer agrees to pay all fees as specified in the Service Agreement. Fees are non-refundable. The Provider reserves the right to implement specialized billing features, including first-time prorated billing and bulk invoice generation, as required by the Customer’s agreement.
3.3 Renewals
Unless otherwise stipulated in the Service Agreement, subscriptions automatically renew for an equal Subscription Term at the current pricing unless either party gives written notice of non-renewal at least thirty (30) days prior to the end of the current term.
4. User Accounts and Access
4.1 Account Security
The Customer is responsible for maintaining the confidentiality of all user login credentials and is responsible for all activities that occur under their user accounts, including those managed via Role-Based Access Control (RBAC).
4.2 Authorized Users
Access is restricted to employees or agents authorized by the Customer. The Customer must ensure compliance by all authorized users with these Terms. The Customer acknowledges the use of advanced authentication methods, including Facial Recognition and Geo-fencing for attendance tracking, may be required for field access.
5. Customer Data, Compliance, and Data Security
5.1 Customer Data Ownership
The Customer retains all ownership rights to the data they submit, store, and process through the Service (“Customer Data”), including all KYC documentation, transactional data, and system logs.
5.2 Provider Obligations
The Provider will maintain appropriate administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of Customer Data, utilizing features such as Full System Auditability (SMS/Email/Change Logs).
5.3 Data Usage
The Provider will only access Customer Data as necessary to provide the Service, prevent or address service or technical problems, or as may be required by law.
6. Intellectual Property Rights (IP)
6.1 Provider IP
All intellectual property rights in the Service, including the CRM360 software, its source code, design, features, and documentation, belong exclusively to Greenlantern IT Solutions Pvt. Ltd. These Terms grant the Customer only a limited, non-exclusive, non-transferable license to use the Service during the Subscription Term.
6.2 Restrictions
The Customer shall not, and shall not permit any third party to: (a) modify, translate, or create derivative works based on the Service; (b) reverse engineer, decompile, or disassemble the Service; (c) transfer, rent, lease, or sublicense the Service; or (d) use the Service for purposes of competitive analysis or developing competing products.
7. Warranties and Disclaimer
7.1 Mutual Warranties
Each party warrants that it has the legal power and authority to enter into these Terms.
7.2 Disclaimer
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” THE PROVIDER EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE PROVIDER BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE. THE PROVIDER’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
9. Indemnification
The Customer agrees to indemnify, defend, and hold harmless the Provider against any claims, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to the Customer’s use of the Service in violation of these Terms, including any claims resulting from breaches of security or data protection regulations arising from the Customer’s negligence.
10. Term and Termination
10.1 Termination for Cause
Either party may terminate these Terms if the other party materially breaches any term herein and fails to cure such breach within thirty (30) days after written notice.
10.2 Suspension of Service
The Provider reserves the right to suspend or restrict the Customer’s access to the Service immediately if payment is overdue or if the Customer’s use poses an immediate and material threat to the Service or other customers.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. The parties agree to submit to the exclusive jurisdiction of the courts located in Hyderabad, Telangana for the resolution of any disputes.
